A Consumer Court has directed an e-commerce company to refund the amount paid by a consumer for a product that was not delivered. Background: The consumer had purchased a product from the e-commerce company, but it was not delivered. Parties: The complainant was the consumer, while the opposite party was the e-commerce company. Legal issues: The key issue before the Consumer Court was whether the e-commerce company was liable to refund the amount paid by the consumer. Court observations: The Consumer Court observed that the e-commerce company had failed to deliver the product and was therefore liable to refund the amount paid by the consumer. Significance: The order highlights the importance of e-commerce companies ensuring timely delivery of products and refunding amounts in case of non-delivery.