A consumer forum in Delhi has directed a builder to refund an amount of Rs 20 lakh to a home buyer. The home buyer had complained that the builder had failed to deliver possession of the flat within the agreed timeframe and that the builder had not provided a refund despite several requests. The consumer forum has observed that the builder had not provided adequate service to the home buyer and that the builder was liable to refund the amount. The forum has directed the builder to refund the amount to the home buyer within 30 days. This order is significant as it highlights the importance of providing adequate service to home buyers. The consumer forum's decision is also a relief for the home buyer, who had been struggling to get a refund from the builder. The forum's emphasis on providing adequate service to home buyers is expected to ensure that builders take their obligations to home buyers seriously. The order is likely to have implications for other builders, who will have to ensure that they provide adequate service to home buyers. The consumer forum's decision is also a reminder to builders to prioritize their obligations to home buyers. The order is subject to appeal before the state consumer commission, although the consumer forum's decision is likely to be a significant factor in any future proceedings. The consumer forum has also directed the builder to pay compensation to the home buyer for the inconvenience caused. The forum has observed that the builder's failure to deliver possession of the flat had caused significant inconvenience to the home buyer, and that the builder was liable to pay compensation for this.